Privacy Policy
SafeDASH explains in this Privacy Policy how we collect, use, disclose, store, and protect personal data when you use our services, including CAST DDoS, CAST LOAD, and CAST PEN.
Last updated: March 27, 2026
Who We Are
SafeDASH ("we", "our", or "us") operates Castload and related services and acts as the data controller for the personal data described in this Privacy Policy. This page applies to our services, including CAST DDoS, CAST LOAD, and CAST PEN, and to the CAST LOAD offer listed on Microsoft commercial marketplace.
1. Information We Collect
Depending on how you use our Services, we may collect and process the following categories of personal data:
- Contact information such as name, email address, phone number, and company name.
- Account and profile information such as email address, verification status, profile details, and password hash.
- Technical data such as IP address, browser type, device information, operating system, request headers, and log data.
- Usage data such as service access logs, test execution data, traffic simulation metadata, and operational telemetry generated when you use the Services.
- Communication data such as messages you send to us through contact forms, support channels, or other communications.
- Subscription and transaction data such as selected plan, billing cycle, payment status, customer or subscription identifiers, invoice references, and transaction amounts where applicable.
- Cookie and similar technology data used to support core site functionality, analytics, and user experience preferences.
2. How We Use Your Information
We use collected data for the following purposes:
- To provide, operate, maintain, and secure the Services.
- To create and manage accounts, verify email ownership, and authenticate users.
- To perform authorized DDoS simulation, load testing, and related service activities requested by customers.
- To improve service performance, reliability, product features, and user experience.
- To communicate with users regarding support, updates, billing, security notices, and service-related matters.
- To process subscriptions, maintain billing records, and support purchases.
- To comply with legal obligations, enforce our terms, and prevent fraud, abuse, or unauthorized access.
3. How We Store and Protect Information
We store personal data in access-controlled systems operated by SafeDASH and our service providers. We use reasonable technical and organizational safeguards to protect personal data, which may include encrypted transmission over HTTPS, password hashing, access controls, environment separation, and security logging or monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
4. Data Sharing and Disclosure
We do not sell personal data. We may share personal data only when necessary with:
- Cloud, hosting, infrastructure, email delivery, and payment service providers that help us operate the Services.
- Business partners or subcontractors only when necessary to deliver or support the Services.
- Legal authorities, regulators, courts, or counterparties when disclosure is required by law, regulation, legal process, or to protect rights, security, and service integrity.
5. Legal Basis for Processing
Where GDPR or similar laws apply, we process personal data on one or more of the following legal bases: consent, contractual necessity, legitimate interests such as service improvement and security, and compliance with legal obligations.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing the Services, maintaining billing and business records, resolving disputes, investigating incidents, and meeting legal, regulatory, or contractual obligations.
7. Your Rights
Depending on applicable laws, including GDPR and KVKK, you may have the right to access your personal data, request correction or deletion, object to certain processing, restrict processing, request data portability, or withdraw consent where processing relies on consent. To exercise your rights, contact us at support@safedash.co.uk.
8. Cookies
We may use cookies and similar tracking technologies to support website functionality, remember preferences, improve performance, and better understand how users interact with the Services. You can manage cookie preferences through your browser settings.
9. International Data Transfers
Your information may be processed in countries other than your own. Where we transfer personal data internationally, we take reasonable steps to use appropriate safeguards required by applicable law.
10. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites.
11. Contact Information
If you have any questions about this Privacy Policy or our handling of personal data, please contact us:
SafeDASH
Email: support@safedash.co.uk
Phone: +90 506 781 50 61
12. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.
Microsoft Commercial Marketplace Notice
This page is the privacy policy for the CAST LOAD offer listed on Microsoft commercial marketplace and is intended to satisfy the requirement that the offer listing include a privacy policy hosted on our site.